Managing Diversity at the Workplace

Workplace diversity refers to the variety of differences between people in an organization. Diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organizational function, education, background, and more. Diversity involves not only how people perceive themselves but also how they perceive others. Those perceptions affect their interactions. For a wide assortment of employees to function effectively as an organization, human resource professionals need to deal effectively with issues such as communication, adaptability, and change.

Managing Diversity is defined as “planning and implementing organizational systems and practices to manage people so that the potential advantages of diversity are maximized while its potential disadvantages are minimized”.

Ways to incorporate diversity
Businesses find ways to incorporate diversity into their workplaces without causing major changes to the way their companies operate. Incorporating diversity practices in a workplace can include:
• Recruiting from diverse talent pools to make the company open to employees from various backgrounds.
• Diversity may be infused into advertising practices to ensure products and services are targeted to all consumers who represent the target market, whether through print, online, television or radio.

Benefits of a Diverse workplace:
• Customer service improves when the staff understands and can communicate skillfully with customers from a range of backgrounds.
• The community is also more likely to identify with and relate to companies that reflect its level of diversity
• Workplace diversity where staff are encouraged to work in their areas of strength and capability.
• Productive diversity is valuing different experience, perspectives, skills and the cross-transfer and integration of these into the company and local economy.